Dear Caller,
Thank you for your call to XYZ company, specializing in such-and-such service. We do sincerely appreciate your phone call and subsequent business, but I assure you that we are indeed here to assist you and not to be your whipping boy/girl. While your call is very important to us, we are not magicians nor do we have universal power over our company to give you whatever you want; we are just entry-level associates trying to make our way up the corporate ladder.
